The Association of Registered Clinical Hypnotherapists (ARCH) promotes the professional conduct of its registered members, consistent with the ARCH Code of Ethics and Standards of Practice. All complaints about the ethical or professional practice of a registered member (Member) that are received in writing are reviewed by ARCH.
ARCH is not able to:
Complaints must be submitted in writing to ARCH by email, mail or courier to:
The Complaint must include:
A Complainant may use the ARCH Complaint Form to make a Complaint.
Upon receipt of a Complaint, ARCH will review the Complaint and may collect additional information, consents or releases from the Complainant if required.
A preliminary review will be conducted and the Complaint dismissed if
Where a Complaint is not dismissed on preliminary review, ARCH will inform the Member of the Complaint including providing them with a copy of the Complaint and relevant documentation. The Member will then be asked to respond. ARCH may contact other individuals who have information that may be relevant to the investigation. ARCH may also obtain copies of records and conduct interviews of the Complainant, Member and other individuals. Members are required to produce all potentially relevant records and information requested by ARCH.
At the conclusion of an investigation ARCH may:
o reprimand the Member,
o suspension of ARCH membership, or
o expulsion as a member of ARCH.
Where disciplinary action including reprimand, suspension, or expulsion is recommended, ARCH will:
ARCH will determine the process for a Member to make representations, with the exception that where the Member is subject to expulsion, the Member will be provided with an opportunity to be heard at a meeting of the Board.
The Complainant may be consulted and will be advised of the outcome of an investigation or disciplinary process by ARCH but agreement of the Complainant is not required for actions taken by ARCH with respect to a Member.
The Complainant may be represented by legal counsel, at the Complainant's cost.
The Member may be represented by legal counsel, at the Member’s cost.
ARCH may, at its discretion:
o in the absence of a formal Complaint, or
o where a Complainant withdraws a Complaint, choses not to pursue a Complaint, or refuses to participate in the process,
1 ARCH requires Members to have Professional Liability Insurance and Commercial General Liability Insurance and is not legally liable for the conduct of Members.